
Turning policy into profit - responsibly
Privacy Policy
Privacy Policy
Munro Planning & Development Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, including when you use our website [www.munropd.com], contact us, or use our services.
We act as the Data Controller of your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we Collect
We may collect and process the following types of personal data:
Information you provide to us directly
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Your name, address, email address, telephone number.
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Information relating to enquiries or services you request from us.
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Payment details if applicable.
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Any other information you choose to share with us (e.g. via email or forms on our website).
Information we collect automatically
When you visit our website, we may automatically collect:
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IP address, browser type and version, time zone setting, operating system and platform.
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Information about your visit, including the pages you view, clickstream data, and site performance data.
Information from third parties
We may receive information from trusted partners (e.g. business partners, analytics providers, credit reference agencies) in order to deliver our services.
Lawful Basis for Processing
We process your personal data under the following lawful bases:
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Performance of a contract: where processing is necessary to deliver our services to you.
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Legal obligation: where processing is required by law.
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Legitimate interests: where processing is necessary for our business purposes and does not override your rights (e.g. improving services, preventing fraud).
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Consent: where you have given clear consent (e.g. to receive marketing communications).
How We Use Your Information
We use your information to:
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Provide our services and respond to your enquiries.
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Manage payments and accounts.
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Improve and maintain our website.
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Comply with legal obligations.
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Send you information about our services, if you have consented or if you are an existing client (you may opt out at any time).
Cookies
Our website uses cookies to improve user experience and analyse site traffic. Non-essential cookies (such as analytics or advertising) will only be used where you give consent via our cookie banner. For more details, see our Cookie Policy.
Sharing Your Information
We may share your data with:
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Business partners, suppliers and contractors to deliver our services.
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Professional advisers such as lawyers, accountants, or insurers.
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Analytics and search engine providers to improve our website.
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Regulators, law enforcement, or other authorities if legally required.
We do not sell your personal data to third parties.
International Transfers
If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place (such as UK adequacy regulations or approved Standard Contractual Clauses) to protect your information.
Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods vary depending on the type of data.
Your Rights
Under UK GDPR you have the right to:
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Access the personal data we hold about you.
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Request correction of inaccurate data.
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Request erasure of your data (“right to be forgotten”).
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Restrict or object to our processing.
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Request transfer of your data to another service provider (data portability).
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Withdraw consent where processing is based on consent (e.g. marketing).
To exercise your rights, please contact us using the details below.
Security
We take appropriate technical and organisational measures to protect your personal data. However, please note that transmission of information via the internet is not completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For any questions, concerns, or to exercise your rights, please contact:
Munro Planning & Development Limited
Email: scott@munropd.com
4 Rowan Drive, St Marys Park, Morpeth, NE61 6BY
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.